HB3 poliCIES

This page covers the below topics - please get in touch if you have any Q's

  1. Bookings

  2. You Appointment inc COVID guidelines

  3. Cancellations

  4. Complaints

  5. Privacy

 

 

BOOKING

We take a non-refundable payment of 50% of your total before confirming any fitting slot. 

Where we are getting new hair, we do not order the hair until payment received.

 

You can now book your appointment online. This is initially a request as we need to check the location of adjoining appointments in the first instance.

If the location on the day doesn't work, we will rearrange for a day in the location that suits.

If you decide to no longer have your hair extensions fitted/fitted by me, the 50% will not be returned and any hair ordered hair will remain HB3 Property.

your appointment

- Please arrive with clean, straight, brushed hair.
- Please arrive on time to help my diary run smoothly (After 15 mins late, there will be a late fee added)
- If there is matting/issues due to aftercare, there will be additional charge for the extra work involved (from £40+)
- Remember to take any strands that may have fallen out

n7 collective COVID RULES

- Please wait outside the salon until called in

- Wash/Sanitise hands on entry

- Covid Form to be completed & temp check to be passed before appointment can start

- All belongings to be kept at your feet and avoid touching your belongings during the appointment

- Mask to be worn at all times

CANCELLATION

Please give at least 24 hours notice for any cancellations or changes so I can effectively manage my diary.

Due to many appointments taking 2-3 hours please appreciate the time HB3 Hair have to block out.

If you give 24hrs + notice, then you will be able to carry forward your booking payment.

Anything less than 24hours, you will forfeit your payment and a new 50% payment will be required to rebook.

COMPLAINTS

Please report any concerns as soon as they occur and we will work together to try to get to the root of the problem to resolve and also to ensure it doesn’t happen again so you can enjoy your hair every day!

Any issues my process is to Rectify, Replace then Refund

If we cannot rectify, we would look to replace and if this is not possible, then refund. 

Not complaints will go further until I have been able to assess hair in person.

Where a client has not followed the aftercare explained and available on the website, or simply does not like a extensions, HB3 are not responsible for any costs.

Where I provide the hair, we are also tied to the suppliers Terms and Conditions which is factored into the complaints process.

 

Similarly, if a client goes to another salon/tampers with treatment in anyway, HB3  are no longer responsible for the work done or any damage that may be caused.

 

If you have any hair slipping within 7 days of fitting, report straight away and HB3 will refit for free.

Anything out with this time-frame will fall under aftercare and can be refitted within a maintenance appointment.

If you don’t want to wait, you are also welcome to return for a mini appointment and we can discuss pricing where applicable.

I do not accept complaints on behalf of someone else.

PRIVACY

HB3 Hair Extensions is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).

Our privacy policy explains when and why we collect personal information about people who visit our website, how we use that information, the conditions under which we may disclose information to others with your consent and how we keep information secure.

We may change our privacy policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this Policy and our privacy practices should be sent via our website contact form.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We obtain information about you when you use our website contact form, send us an email, call us on the telephone and via any other medium.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, telephone number and other information that consent to provide on our website contact form.

HOW IS YOUR INFORMATION USED?

We may use your information to:

  • Carry out our service obligations​

  • seek your feedback on the services we provide

  • notify you of relevant changes to our services

  • send you communications which you have requested and that may be of interest to you for legitimate business purposes

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We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. HB3 Hair Extensions will hold your personal information on our systems for as long as is necessary for the relevant activity.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

 

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the HB3 Hair Extensions for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

YOUR CHOICES:

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about HB3 Hair Extensions products and services, then you can select your choices by ticking the relevant boxes on our website contact form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

 

You can change your marketing preferences at any time by contacting us by emailing toni@hb3.co.uk

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION?

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please notify us via our website contact form, call or text 07709120936 or email toni@hb3.co.uk

You have the right to ask for a copy of the information HB3 Hair Extensions holds about you. Please notify us via our website contact form or or email toni@hb3.co.uk

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

USE OF COOKIES

Like many other websites, the HB3 Hair Extensions may use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. While cookies collect statistical data about your browsing actions and patterns, they do not identify you as an individual. This helps us to improve our website and deliver a better more personalised web user experience.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

For more information about how we use Cookies, click here.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to the HB3 Hair Extensions‚ so we encourage you to read the privacy statements on the other websites you visit. HB3 Hair Extensions cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party website, HB3 Hair Extensions cannot be held responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.

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TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. Currently our servers are located within the European Union and the United States (covered under the EU-U.S Privacy Shield Framework).

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

ANY QUESTIONS?

If you have a question, of any type, about the HB3 Hair Extensions website or privacy policy or the use to which we put information we gather, please contact us via our website contact form.

We welcome your views about the website and our Privacy Policy. You can contact us with any queries, complaints or comments.

Review of these policies:  HB3 Hair Extensions keep this Policy under regular review.

This Policy was last updated in July 2020